Shipping responsibly

As a sustainable label, we ship with care. Free returns often lead to orders that are sent straight back, and that is a burden on the environment. This is why we do not offer free returns.

To make sure everything fits from the start, you will find exact measurements with every product and our Size Guide for the collars. If you are unsure, write to us before you buy at info@alecoo.de. We are happy to advise you.

How to return your order

1. You can withdraw from your order within 14 days of receiving it. Use the page “Withdraw from contract” or write to us at info@alecoo.de.
2. Send the items back to us within 14 days of your withdrawal.
3. As soon as your return has reached us, we refund the purchase price using the payment method you paid with.

Good to know

• You bear the cost of the return. Please make sure your parcel carries sufficient postage.
• The right of return applies only to unworn, unused items in perfect condition with the labels still attached.
• For returned sale items you receive a voucher for our online shop.
• Please return the items in the jute bag they came in. If the jute bag is missing, we deduct its value of €5 from the refund.
• Personalised products, such as engraved tags, are made especially for you. They are excluded from the right of withdrawal.
• Is it only the size that does not fit? Write to us at info@alecoo.de and we will exchange it.

Return address

ALECOO GmbH
Biberacher Straße 2
88339 Bad Waldsee
Germany

Returns from countries outside the EU

Please attach the invoice to the outside of the parcel and mark it with the word “Return”. This way it clears customs without delay.

You will find the full withdrawal policy under Right of withdrawal.