Frequently asked questions

Size and fit

• How do I find the right collar size?
• Measure your dog’s neck with a soft tape measure at the point where the collar will sit. You will find all measurements in the Size Guide. If you are between two sizes, choose the larger one.
• What if the size does not fit?
• Write to us at info@alecoo.de and we will exchange it.

Orders, shipping and returns

• How long does shipping take and what does it cost?
• We ship with DHL. Within Germany, delivery usually takes 2 to 5 working days. Orders of €100 or more ship free within the EU. All details are on the Shipping page.
• Can I return my order?
• Yes. You can withdraw from your order within 14 days of receiving it and send it back. You bear the cost of the return. The Returns page explains how.
• Do you offer gift cards?
• Yes, from €25 to €500. The gift card arrives by email, either to you or directly to the person you are giving it to.

Materials

• What are the products made of?
• We choose every material with care, from the AppleSkin of our collars and leashes to the organic cotton of our blankets.
• What is AppleSkin?
• AppleSkin is a vegan, cruelty-free leather alternative made with apple residues from South Tyrol. It is made from what is left over when apple juice is produced. We use it to craft our collars, leashes and accessories, by hand in Italy. The material is lightweight, colourfast and does not transfer colour onto light-coloured fur, even when wet. Read more on the AppleSkin page.
• Are the products safe for my dog?
• Yes. All products are made of high-quality materials, have passed stability tests and are free from harmful substances. For collars, please make sure you choose the right size.

Production and sustainability

• Where are the products made?
• In Italy and other European countries. Our collars and leashes are made in Italy.
• How is ALECOO committed to sustainability?
• We pay attention to sustainable materials and fair production in Europe, and we pack and ship with care. That is also why we do not offer free returns.

Giving back

• What does my purchase do?
• With every order, we donate a meal to a dog in a shelter. At the moment we also support the training of assistance dogs for children and adults with disabilities. Read more on the Giving back page.